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What makes one service better than its competitors? At HDC we
believe that our best asset is our people. In particular, it is our operators
who are exceptional people that perform and produce our clients work, day after
day.
The combination of our working environment, the manner in which our supervisors
manage and communicate; our involvement with each project and its progression;
the feedback from our clients (which we encourage) all helps to produce a happy
environment for our staff.
Management and staff are committed to providing "Simply the Best"
service to their clients. All staff are aware of the importance and origin of
each application.
The combination of Management Commitment and a professional approach to the
performance of the task, is an indispensable precondition to the provision of a
professional service to each of our clients.
HDC's staff.... and our approach to client service makes the company unique.
- Each client, independent of size, is of equal importance.
- HDC's service is monitored by management on a daily basis.
- For new clients, HDC is in contact daily until familiarisation is
complete, and then regular review meetings are scheduled to take place
either fortnightly or monthly. Minutes of these meetings are taken by HDC
and copies are provided for client records.
- HDC's operations people are in daily contact with the client advising on
the dispatch and receipt of work, solving short term queries and problems,
helping out wherever they can.
- Changes to client documents and forms occur continuously as their needs
change. HDC programmers are available to review and change formats as
required.
- Backup and security is an essential component of client service and HDC
has developed a Disaster Recovery Strategy to ensure complete back-up of
formats and application files.
- Coles Supermarkets is one client who can compare HDC's service with
others. Ian Wilson says: "HDC. There is no comparison".
At HDC we know that we are living in a changing world. We
recognise that we participate in the world's most rapidly evolving industry. The
rate of change of technology in the information industry challenges us all to
learn and adapt. This type of thinking gives our clients a market advantage.
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